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Welcome to Digi Language Support Self-service booking system for accessing interpreter services in New Zealand

Digi Language Support (DLS) Services, a sub-division of Asian Family Services, is testing a digitally enabled service providing a self-service booking system for primary and community care participating agencies to access telehealth language support services. This pilot project is one of the Ministry of Health’s digitally enabled access and participation initiatives.

The pilot aims to enhance access and participation of non-English speaking (NES) or limited English speaking (LES) consumers to health services offered by primary and community-based participating agencies in New Zealand from November 2021.

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How it works Booking interpreters is made simple with the Digi Language Support app

Digi Language Support provides a seamless digital self-service booking system for practitioners and administrators of primary and community-based participating agencies to access telehealth language support services..

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We are seeking expressions of interest from Health care providers

We are launching this service with an initial pilot phase fully funded by the Ministry of Health. We are seeking registration from primary and community care providers primarily in the Auckland region for this pilot. Register your interest now, if you are interested to participate in this pilot to test our new service concept between 1st November 2021 and 31st March 2022. You will receive free telehealth interpreting services and other language support services during this pilot phase. Find out more

Register your interest

Our services What, why and how to use our services

Digi Language Support will provide a range of different telehealth interpreting services to suit the needs and contexts of your linguistically diverse clients. We will support a number of different Asian languages/dialects in the pilot phase.

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Video interpreting

This service will assist your communication with your non-English speaking or limited English speaking clients remotely through your telehealth video platform.

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Telephone interpreting

This service will assist your communication with your non-English speaking or limited English speaking clients remotely over the phone.

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Telephone appointment confirmation service

This service will assist you to confirm medical appointments with your non-English speaking or limited English speaking clients.

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Telephone complex assignments

This service will help you to communicate with non-English speaking or limited English speaking speaking clients to explain pre-operation procedures, check-ins or follow-up on symptoms, or conduct a brief client check-in or client survey.

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We are recruiting Interpreters

Digi Language Support (DLS) Services is currently recruiting interpreters to launch our service concept in November 2021. If you have certifications and experience in interpreting in the health setting, we would love to hear from you. Find out more

Apply now